Support when you need to claim.
Dealing with an unexpected event can be stressful. Contact us for practical guidance on the claims process, the information required and your next steps.
Call 012 342 0843 for assistance. For emergencies, use the emergency contact details in your policy documents. Sending a website enquiry does not lodge a claim with your insurer.
Understanding the next steps
We help you understand the claims process and what to do next. The steps and information required depend on your policy and the circumstances of the claim.
Guidance through the process
Our team provides practical support as you work through a claim. Contact us with questions about the process or the assistance you need.
Help when the unexpected happens
We assist clients during emergencies and unforeseen events. For urgent assistance, use the emergency contact details in your policy documents. This website is not an emergency reporting channel.
Your Next Steps
Contact us
Call 012 342 0843 or select Claims Assistance on the enquiry form.
Give a Brief Outline
Explain what help you need. Keep identity numbers, bank details, medical information and policy documents out of the website form.
Confirm The Next Steps
Ask the team how to provide any required information and follow the reporting instructions in your policy.
Stay In Contact
Keep the team informed of relevant developments and contact us when you need further guidance.
